Exchange & Return Policies

• DOWNTOWNSHOE offers one of the most customer friendly return and exchange policy.
  Warranty policy:
  1. We offer 1 month Shoe Warranty
  2. Water damage claim will not be entertained.
  3. Shoes will be repaired within 10-15 days incase any issue arrise's.
  
  Exchange and Refund : 
  1) Shoe size can be exchanged within 7 days of purchase. ( ONLY IF NOT USED)
  2) Shoe article can also be exchanged within 7 days of purchase ( ONLY IF NOT USED) delivery charges will be applied 

          3) No exchange and refunds on sale items.

EASY REFUND POLICY:

•  If due to any reason customer wants to return the shoe, 20% of the total charges will be deducted. (e.g : If the price of the shoe is 5000 rupees then 1000 rupees will be deducted as stated in our refund policy)

 

• Refund possible only within 7 days of purchase.
•  Refund will be made within 7 working days.

   

  Charges:  
  The customer will cover the delivery charges.

  Payment Adjustment:
  - If the new order amount is less than the original, the company will refund the difference.
  - If the new order amount is more, the customer will pay the difference.

Damage Policy

Time:
Report any damaged or defective items within 2 days of receiving your order.

Requirements:
To be eligible for a replacement, the item must meet the following conditions:

• The damage or defect must be reported with clear photos or videos as proof.
• The item must be unused and in its original packaging tags intact .

Charges:

• If the damage is due to a manufacturing defect or mishandling during delivery, the company will cover the replacement shipping cost.
• If the item was damaged due to customer misuse, it will not be eligible for replacement.

Process:

1. Contact support at +92 307 9544440 with details and proof of damage.
   (or)

After reviewing the claim, the company will either replace the item or provide a suitable resolution.